Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.2/5 1,694 reviews

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Mantra Southbank Melbourne - Image 1
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Mantra Southbank Melbourne - Image 4
31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,694 reviews

TripAdvisor Rating  4.0/5  2,713 reviews

Great Location

Customer review rating 3.5/5

Frank S. Families - Confirmed reviews ALL

It was in a good location we could go around on foot and tram. Railway station was close and also the crown wasn't far as well

Dear Frank, thank you for staying at Mantra Southbank and for this review. I am delighted you enjoyed our convenient location in the heart of Melbourne's South Wharf area and all the amenities it offers in terms of access to amenities, places, and transport. We hope to see you soon and look forward to welcoming you back. Sincerely, Jens Corder, General Manager

Getaway saved by an exceptional staff member

Customer review rating 3.5/5

Derek Families - Confirmed reviews ALL

We checked into Mantra Southbank for 3 nights as my wife had an operation and we wanted somewhere close to the city so our 4 kids could be easily entertained and have views of the city at night. After being in our room for a few hours we felt very unsatisfied as we had a view which was blocked by the building next door and tv’s that were so outdated they didn’t even offer smart tv capabilities to stream Netflix or Disney or even offer Foxtel to keep our kids entertained. After paying over $1100 for 3 nights we felt extremely let down and even asked to leave to find accommodation that would suit what we had requested prior to booking. This is where the impeccable service of the duty manager Liam was the only reason our stay turned from disappointment into gratitude. Liam did not make us feel stupid once for asking for a refund or helping to switch hotels. We ended up staying at the Mantra Southbank after being upgraded to a bigger room with proper views as well as Liam supplying a HDMI cord so we could stream our laptop through the tv to entertain our children and he even gave our entire family of 6 a free breakfast on the last day of checkout. Liam is one of if not the best hotel receptionists I have ever dealt with. I have worked in the travel industry and my wife and I also run multiple businesses where we fully appreciate excellent customer service. I must say all of the staff were very friendly and supportive but Liam went the extra mile for us. I cannot thank him enough and I hope however reads this would consider giving this man a promotion because he truly deserves it! Thank you once again for saving our getaway and making our stay a joyous and memorable experience!

Dear Derek, Thank you for staying at Mantra Southbank with your family. I trust the operation went well and your wife is recovering swiftly. Your feedback around streaming is well noted, and while it did not assist with your recent stay, we are preparing for Chrome casting abilities and have just completed a change of Wi-Fi providers. Next is our IT structural capability. For now, though, we do have some Foxtel Channels, including CBeebies, although I understand not enough for such a stay. I apologise for the less-than-desirable start to your family's stay. I am thrilled to read your kind words regarding Liam and his recovery actions. He is an asset to our team and regularly receives excellent guest feedback. We will thank Liam for his service mindset and problem-solving actions. Thank you also for your lovely comments about my team members in general. I am thrilled to note your stay turned into a memorable one, and we hope we get to look after you again when we can warmly welcome you back. Sincerely, Jens Corder, General Manager.

Good location. Spacious living areas

Customer review rating 3.5/5

Chelsie Families - Confirmed reviews ALL

This hotel is in a great location. We stayed in a 2 bedroom apartment on the 12th floor. The room was quite spacious. Could do with a good clean, there was an odd musty smell in the main bedroom. Beds are not too bad comfort wise. The shower was not great. There is very little room to stand, we are both quite tall and there is like a bulkhead over the shower space that makes it very cramped. Kitchen area was great and there was also a washing machine and dryer which was so handy. The pool area is really good. Our kids had a great time swimming and meeting other kids each afternoon. Staff were friendly. Overall a good stay.

Dear Chelsie, thank you for staying at Mantra Southbank. I'm glad you liked our convenient location and our spacious self-contained units. I am so happy your kids loved our pool on Level 18, which is always popular with families during school holidays and weekends. I also note your feedback about the unit, particularly the cleanliness, and I will share the feedback with my team; I apologise for the shortfall. Thank you for your lovely feedback about my team members. We all hope to see you again, soon. Best Regards, Jens Corder, General Manager

Wonderful Experience

Customer review rating 5.0/5

Sara Business - Confirmed reviews ALL

The staff were absolutely lovely, generous and accommodating. Great location, clean and tidy. Will absolutely stay again.

Dear Sara, Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout. I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, William Ng Front Office Manager

Good location

Customer review rating 4.5/5

Allan Families - Confirmed reviews ALL

Very helpful staff

Dear Allan, Thank you very much for your feedback on your most recent stay, I am thrilled that you enjoyed the strategic location of Mantra Southbank Melbourne and its surroundings, and that our team were very helpful throughout your stay. It gives me a pleasure to share this with them, and on your next holiday bookings, do give the property or our Reservations team a call so that we can best accommodate your booking experience for you and the entire family. Please do not hesitate to reach out to me if I can assist you in any way for your next family holiday. Kind Regards, William Ng Front Office Manager

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Other web-users rate our hotel

  • 836 reviews 9.2/10 Location
  • 1,261 reviews 6.3/10 Room
  • 997 reviews 8.6/10 Service
  • 21 reviews 1.5/10 WiFi
  • 508 reviews 4.6/10 Cleanliness
  • 249 reviews 7.2/10 Breakfast
  • 209 reviews 9.3/10 Pool
  • 187 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.