Mantra Bunbury Lighthouse

Only one thing missing and that was a microwave.

I booked a superior suite which included the description "One of our Premier Rooms, this has been completely renovated and features a kitchenette, separate lounge area, bedroom with King size bed, and a full length balcony overlooking Bunbury's unique lighthouse and sweeping ocean views". As the hotel had recently undergone refurbishment I checked other booking sites and the hotel website and social media pages for photographs of the suite category and was satisfied with the advertised pictures that matched the suite. I did also come across some negative reviews so included a request to be contacted if the suite I had booked did not have a kitchenette because I had booked that particular room type for that requirement. Upon checking in after a long day I was assured that my room had been recently renovated and that they noted I had requested a kitchenette and they were sorry that there was no microwave currently in the room but they would try to find one the next day. I was tired and a little confused but assured by his comment that the room was renovated, I assumed they were only talking about the lack of a microwave so I duly paid the requested amount (full 6 days) at check in and went to my room. Once I got to the room, it was clear that there was no kitchenette, only a bar fridge, kettle and toaster. There was not even a sink to fill the kettle, cutlery, plates, or cleaning supplies to clean the limited glasses and coffee cups. I called reception immediately to query the room allocation and was assured that they would try to move me to a room with a kitchenette the next day. As I had not been contacted the next day, I called that evening to thank them for the microwave that had been left in the room and ask if a room change was possible. I was placated with a room service meal, some dishwashing liquid and more promises to see when they could move me to the room with the kitchenette (room 26 if anyone is game to stay here). I am generally not a confrontational person so I gave up asking for the hotel to honor the booking or reporting other issues of concern and just hoped I would be pleasantly surprised with a call to inform the room was now free to move to. I will spare all of the details and generally do not leave negative reviews; however, I would not recommend this hotel to anyone and will not stay there again mainly due to the poor response to the clear mis-representation and advertising, which then brings into question the transparency around other concerns such as health and safety. By the fifth day and seeing a cockroach crawling across the buffet table at breakfast the stay had almost become comical! To top it off, on the last night I was woken by something dropping onto my face and discovered it was another cockroach. It is safe to say I did not present to the dining room the next morning for the breakfast which was included in my accommodation package and paid extra to have breakfast elsewhere! As a final parting gift, I got to laugh as I witnessed a new guest in the room under mine, attempt to slide their flyscreen door closed only to have it come completely off its tracks leaving the man looking rather perplexed as he stood there with it in his hands!

Great stay. Thanks.

Attentive and personal service upon arrival which continued when dining and checking out

The room itself was modern and the bed was comfortable. The design of the room was ridiculous with a frosted window between the bathroom and bedroom, I say this because the bathroom had a light with a motion sensor which came on when you walk past the bathroom door. The light comes on if one person has to use the toilet during the night waking up their spouse in the bed with the light coming on. NO microwave oven, No security screen just a torn fly screen. We wanted to keep the patio door open to get fresh air and hear the ocean but because there was No security screen, we couldn't. The room was definitely over priced for this time of year, outside school holidays and the swimming pool was closed. The internet modem should have been located away from the bed as it emits radiation.